Gilt Groupe, an online discount retailer, is one of my favorite places to shop. Recently, I returned a purchase (sadly) and yesterday I received my return confirmation email. Here are my notes on why it’s a well crafted and designed email.
Continue reading • Natalie Nagele wrote in Email delivery
Most of you know Postmark as a tool to send your transactional emails and track delivery. What many people don’t know is that a big part of our service is troubleshooting actual delivery problems with customers. We have an excellent infrastructure and a fantastic reputation with the ISPs. While that gets most emails delivered, we’ve learned that even the slightest content issue can send your email to bulk. Here is a great example from a recent review with a customer.
Continue reading • Chris Nagele wrote in Email delivery
When you are sending email from a web app, it is sometimes thought that people should not reply to certain emails. For instance, you are sending a comment notification but replying to the email will not reply to the comment on the site, it will just bounce or flow into some blackhole. The usual idea is to create a “no reply” address that does not exist.
Continue reading • Chris Nagele wrote in Email delivery
Our code magicians rolled out an update today which adds probably one of the most requested features to date: timezone support. To add your timezone, just go to your account settings, set the dropdown to your local timezone, and gone are the days of confusing dates on your activity pages.
Continue reading • Gilbert Guttmann wrote in Product news
As you might be able to tell, we’re extremely design oriented around here - a lot of care goes into making things as usable as possible, and making sure that they’re readable is just as important. That’s why a bunch of our team members have been long-time users of the Arc90 “Readability” bookmarklet.
Continue reading • Alex Hillman wrote in Product news
