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Chris Nagele
Chris

Port25’s Authentication and Spam Assassin Tool

When it comes to email authentication (SPF, DKIM, SenderID) it can be pretty confusing. We try our best to make the process easy, but we still get some support cases about setting up DNS records. As we have said before, using DKIM and SPF can go a long way with reputation and delivery. Most of our customers use DKIM and SPF in Postmark, which means we are helping people with delivery and helping the industry as a whole by supporting and adopting these standards.

Continue reading • Chris Nagele wrote in Email delivery

Chris Nagele

An update on email sending delays

As you may have noticed, last week we ran into some issues on Postmark that caused email sending delays and even some API timeouts for people. It was a rough week. This weekend we did some maintenance on MongoDB, our primary data store, which we hoped would resolve some of the issues. This morning we experienced delays again and got it under control within about two hours. I want to give a status update and some background on what is going on.

Continue reading • Chris Nagele wrote in Issues & outages

Chris Nagele

Recent Issues with Activity Page and Bounce Hooks

Over the last couple of months, Postmark’s growth has resulted in some recurring problems for our customers that we wanted to take the time to acknowledge and address.

In order to provide you delivery diagnostic tools like the send activity screen and bounce hooks, we store large volumes of information for all customers’ send activity. This activity and dataset is not used for sending your email, just retrieving the history. As Postmark usage has grown, the storage of transactional messages had grown to a point where customers were encountering timeouts on activity screens, and delays in the processing of bounced emails. It became clear that we needed to evaluate our options to eliminate these problems.

Continue reading • Chris Nagele wrote in Issues & outages

Alex Hillman

GoSquared turned to Postmark when they needed fast, reliable email delivery

The truth is that not all email is created equally. That is to say, SOME email is extremely important to be delivered reliably, and on time. We’ve found that many Postmark customers rely on us for just that, delivering critical emails like transaction confirmations and invoices, and important account notices like forgot password emails.

We spoke to James Gill, CEO of GoSquared, about his decision to use Postmark for their system-critical emails.

Continue reading • Alex Hillman wrote in Product news

Natalie Nagele

Welcome Email Redesign: Freckle Time Tracking

We recently had the pleasure of working with Amy Hoy and Thomas Fuchs from Slash7 on a redesign of their welcome email. Their time tracking tool for freelancers, consultants and small teams, Freckle, has an awesome design. The welcome email, however, was plain text and too boring compared to the rest of the product. We offered to take a go of it and redesign their email welcoming free account signups. Here’s what we did, and why!

Continue reading • Natalie Nagele wrote in Email delivery

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