With Mailgun, you'll need to upgrade to a dedicated IP or "managed email service" and pay extra for "better deliverability." At Postmark, great deliverability isn't an up-charge. It's simply included, and we share live delivery data so you can judge for yourself.
With most providers, when deliverability issues arise, they suggest that paying more for a dedicated IP address will fix the problems. We believe that's an abdication of responsibility to ensure your emails reach customers every time. It’s our job to provide you with great deliverability with or without dedicated IP addresses.
Whether you send thousands of emails or millions of emails, you’ll see the same quality of deliverability across our entire service. You'll be hard-pressed to find a provider more willing to stand by the quality of their shared IPs than Postmark. If or when the time comes that a dedicated IP address makes sense, we'll set you up on one.
Like most providers, Mailgun offers an additional cost "Managed Email Service." At Postmark, we view these services as a fundamental responsibility we have to all of our customers. There's no up-charge for great support.
Customer feedback gathered through Help Scout over the past 60 days.
Everyone gets great support no matter how much you spend.You can use email, live chat (during business hours), call us, or even schedule time. You'll usually hear back in a couple of hours. If you’re having delivery problems, we’ll never just tell you to just give us more money and upgrade to a dedicated IP address. We’ll dive in and help you get to the bottom of things.
We also have comprehensive developer documentation and a centralized support center packed full of resources to keep you going when our support team is enjoying some well-earned downtime with their families.
Take a moment to meet our customer success team.
When it's time for troubleshooting, nobody logs and retains more helpful details about the event history and content of messages than Postmark.
While Mailgun provides 30 days of event history to paid accounts and 3 days of full content history, Postmark provides a full 45 days of both message events and full content rendering to all accounts. Never again have to wonder exactly what happened to an email when a customer emails support.
Save time getting started with our thoroughly documented, pre-built, and exhaustively tested email templates.
Postmark offers a full set of pre-built and exhaustively tested email templates to help you get started. For each of these templates, we've also written extensive guides about best practices for configuration, usability, engagement, copywriting, and more.
Whether you need more templates or just want to custom-build your own set of templates, we've built and open-sourced MailMason, a complete toolset to streamline building and updating a set of consistent transactional emails. It makes it easier build your emails by enabling you to use partials, automatically inline your CSS (or SCSS), test emails in Litmus, automatically generate text equivalents, and much more.
Super customer support, on-boarding process especially incredible. Service 10/10. Struggled with other services like Mailgun — never again. Keep being awesome.
Postmark without question. High-quality product and unreal support. Dabbled with all over the years, and SendGrid/Mailgun were some of the worst experiences I’ve ever had in terms of both product and support.
At #Bokio we are now using @postmarkapp instead of @Mail_Gun. I really liked mailgun but we needed far better delivery as our emails are very critical.
I came from Mailgun and left because too many emails went missing. Now, my email shows up instantly for people and the amount of time I save on support requests is worth it. A+ quality service.
Okay @postmarkapp is amazing. Why has no one told me about this? Good riddance to all their competitors I've put up with for too long.
I came from Mailgun, which gave me headaches. Every second counts when we send an alert to gamers. I love the fact that I can see when mails are opened and how long the whole process took. It just works, which is not so obvious apparently (looking at Mailgun). Thanks Postmark Team <3 !
For outgoing transactional mail I strongly recommend Postmark. Had bad experience @ Mailgun and SendGrid with delivery.
Using a completely free product and still getting great support from @postmarkapp. Two days and I haven't heard back from @Mail_Gun
Postmark is a Mailgun alternative providing everything you’ll need for sending application emails, processing inbound email, and tracking user engagement.
(New in Postmark: Send your promotional or bulk email via Broadcast Message Streams.)
|Dedicated infrastructure for transactional and bulk email||✔||✘|
|Spam score checking||✔||✔|
|Spam complaint handling||✔||✔|
(Auto-managed based on individual sending volume)
|Pre-made email templates||✔||✔|
(Available when you send with Postmark Templates)
|Email address validation||✘||✔|
|Inbound email processing||✔||✔|
|RegEx matching on all email headers ("routes")||✘||✔|
|Chain multiple filters||✘||✔|
|Strip signature and quote blocks||✔||✔|
|Full message storage||
|Custom header metadata tag||✘||✔|
|Custom tracking domain||✘||✔|
|Email client and device tracking||✔||✔|
|Time to Inbox||✔||✘|
|System availability API||✔||✔|
|Service availability API||✔||✔|
Email us to discuss our high-volume plans.
All new accounts start off on our free developer plan with 100 emails per month. Use it for however long you need, it doesn’t expire.
Dedicated IPs are available to high-volume senders. Read about our policy for issuing dedicated IPs.
Extra emails on our paid plans are calculated at the end of your billing cycle and included with your plan cost for the upcoming month.
We accept payments via Visa, MasterCard, American Express, Diners, and JCB. We do not accept PayPal or Purchase Orders.
Yes you can! To comply with industry best-practices and to maintain our high deliverability, it's important though that transactional and marketing emails never mix. That's why we created Message Streams, a parallel but completely separate sending infrastructures for your transactional and broadcast emails.
Yes! Contact us to learn more about our high-volume pricing.