With SendGrid you'll need to pay extra for an upgraded plan with "prioritized support" for "premier" customers. At Postmark, we give everyone great support, and quickly too. Our average time to first response is under two hours. That's hours, not days. There's no extra charge for premium support.
Customer feedback gathered through Help Scout over the past 60 days.
There’s no prioritized support with Postmark. You can use email, live chat (during business hours), or even schedule time. You'll usually hear back in a couple of hours. If you’re having delivery problems, we won't recommend upgrading to a dedicated IP address. We’ll dive in and help you get to the bottom of things.
We also have comprehensive developer documentation and a centralized support center packed full of resources to keep you going when our support team is enjoying some well-earned downtime with their families.
Take a moment to meet our customer success team.
Password reset emails delivered by @postmarkapp arrive in gmail in 1 second (vs 64 seconds for SendGrid)
With SendGrid you'll need to "boost deliverability with a dedicated IP" and pay them more. At Postmark, great deliverability isn't an up-charge. We don't just claim great deliverability. We share live delivery data so you can judge for yourself.
With most providers, when deliverability issues arise, they suggest that paying more for a dedicated IP address will fix the problems. We believe that's an abdication of responsibility to ensure your emails reach customers every time. It’s our job to provide you with great deliverability with or without dedicated IP addresses.
Whether you send thousands of emails or millions of emails, you’ll see the same quality of deliverability across our entire service. You'll be hard-pressed to find a provider more willing to stand by the quality of their shared IPs than Postmark. If or when the time comes that a dedicated IP address makes sense, we can set you up on one.
When it's time for troubleshooting, nobody logs and retains more helpful details about the event history and content of messages than Postmark.
While SendGrid provides 3 days of message event history and offers 30 days of history as a paid upgrade, Postmark provides a full 45 days of both message events and full content rendering to all accounts at no charge. With Postmark, you'll never again have to wonder exactly what happened to an email when a customer emails support.
Save time getting started with our thoroughly documented, pre-built, and exhaustively tested transactional email templates.
Postmark offers a full set of pre-built and exhaustively tested transactional email templates to help you get started. For each of these templates, we've also written extensive guides about best practices for configuration, usability, engagement, copywriting, and more.
Whether you need more templates or just want to custom-build your own set of templates, we've built and open-sourced MailMason, a complete toolset to streamline building and updating a set of consistent transactional emails. It makes it easier to build your transactional emails by enabling you to use partials, automatically inline your CSS (or SCSS), test emails in Litmus, automatically generate text equivalents, and much more.
Organize your mail streams by environment, domain, client, or anything really.
With SendGrid, all of your messages get lumped together in one stream making it difficult to search, filter, and troubleshoot. With Postmark, you can organize and separate those mail streams. This makes searching and filtering your activity stream easier and faster when troubleshooting. It also gives you the ability to manage permissions and API usage on a more granular level.
Had a horrific experience with SendGrid so i would avoid. We use Postmark and are very happy with it :D
@postmarkapp just started switching over to your service from SendGrid and I'm so happy with everything so far. Great work!
Ok, clearly I hate SendGrid. PostMark 5x better.
Okay @postmarkapp is amazing. Why has no one told me about this? Good riddance to all their competitors I've put up with for too long.
Before Postmark we were using SendGrid, but we had lots of problems with the IP reputation, and they wouldn't move us to another IP range. So we decided change providers, and we are very happy with Postmark.
Unfortunately we didn't have great luck with @SendGrid, using @postmarkapp now & very happy with it.
Postmark is superior to SendGrid in every regard.
We use Postmark and are very happy with it. Switched from SendGrid due to security problems, dodgy UI, and not storing email content.
I’ve used SendGrid, Mandrill and Postmark for transactional email in production. Amazing how much better Postmark is than everyone else.
Postmark is a solid SendGrid alternative, providing everything you’ll need for sending application emails, processing inbound email, and tracking user engagement.
(New in Postmark: Send your promotional or bulk email via Broadcast Message Streams.)
|Dedicated infrastructure for transactional and bulk email||✔||✘|
|Spam score checking||✔||✘|
|Spam complaint handling||✔||✔|
(Auto-managed based on individual sending volume)
|Pre-made email templates||✔||✔|
(Available when you send with Postmark Templates)
|Email address validation||✘||✔|
While Postmark and SendGrid both offer inbound processing and parsing, we highly recommend taking some time to dig into the API documentation and implementation for each.
|Inbound email processing||✔||✔|
|RegEx matching on all email headers ("routes")||✘||✘|
|Chain multiple filters||✘||✘|
|Strip signature and quote blocks||✔||✘|
|Full message storage||
|Custom header metadata tag||✘||✘|
|Custom tracking domain||✘||✔|
|Email client and device tracking||✔||✔|
|Time to Inbox||✔||✘|
|System availability API||✔||✔|
|Service availability API||✔||✔|
On the surface, SendGrid's support looks better, but based on what we've heard from customers, it's not much use if support is available 24x7 if they do a poor job helping when you really need it.
|Dedicated support team||✔||✔|
|Annual Savings||$59 /year||-||-|
|Postmark Includes great deliverability and support as standard||$10 /mo.||$100 /mo.||$400 /mo.|
|SendGrid Essentials Plan||$14.95 /mo.||-||-|
|Pro Plan||-||$79.95 /mo.||$399.95 /mo.|
All new accounts start off on our free developer plan with 100 emails per month. Use it for however long you need, it doesn’t expire.
Dedicated IPs are available to high-volume senders. Read about our policy for issuing dedicated IPs.
Extra emails on our paid plans are calculated at the end of your billing cycle and included with your plan cost for the upcoming month.
We accept payments via Visa, MasterCard, American Express, Diners, and JCB. We do not accept PayPal or Purchase Orders.
Yes you can! To comply with industry best-practices and to maintain our high deliverability, it's important though that transactional and marketing emails never mix. That's why we created Message Streams, a parallel but completely separate sending infrastructures for your transactional and broadcast emails.
Yes! Contact us to learn more about our high-volume pricing.