✨ NEW! Introducing Postmark’s Retention Add-on

New Features for SMTP Field Manual

Here at Postmark, we believe email delivery shouldn’t be a mysterious black box. That’s why we created the SMTP Field Manual: an open-source app for documenting SMTP bounce responses from around the world.

SMTP bounce responses are three-digit codes a mail server provides to tell you the status of a message sent. They’re incredibly helpful for troubleshooting deliverability issues, but these responses can vary wildly from one receiver to another. The SMTP Field Manual offers more transparency about the kinds of bounces your message might encounter. 

Since its launch in 2019, we’ve been collecting feedback from you about how to make the SMTP Field Manual a more helpful and effective resource. Today we’re happy to announce these 🎉 new features! 

A more comprehensive list of SMTP error codes #

First, you may notice more SMTP responses added to the site, including additional email providers and mailbox providers. We now include a general description of their services and some public resources available for each of these recipient providers.

Provider description

Understand the severity of SMTP responses

When viewing a list of SMTP responses, you’ll also notice that some now include a severity flag on a range of “low,” “medium,” “high,” and “critical.” This flag can help quickly identify which bounces are considered normal and expected versus which need immediate attention and investigation.

Severity ratings

Actionable advice for troubleshooting

And if you click on an individual SMTP response, many now have additional context and troubleshooting tips specific to that response. It’s become a truly one-stop shop for understanding what these bounces mean and how to fix the underlying issues that cause them.

SMTP code description

Get involved #

Since the SMTP Field Manual is a collaboration of the entire email deliverability community, all of the data you see here still needs to be updated, edited, and added to by you! In addition to submitting pull requests and issues in Githubyou can also use smtpfieldmanual@postmarkapp.com as an easy way to share your expertise. As always, any contributions you make will give you the option to be featured on the Contribute page

Troubleshooting bounces and blocks from receivers is surely one of the most challenging and intimidating deliverability issues, so thank you to those who’ve already contributed to this project and helped us realize these new features and improvements. 🙌

We believe this continued collaboration will make bounces more informative, resources more accessible, and troubleshooting more effective in a way that improves the email landscape for everyone.

Anna Ward

Anna Ward

Head of Deliverability and professional picnicker.