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The dangers of Send to Friend tools

In the not-so-distant past we used to do a lot of consulting work and specialized in social web applications (read: facebook-y stuff). One of the most common feature requests was always a way for a person to invite their entire address book to sign up for the new social network. There’s an obvious benefit here to a new application: get a ton of users in a single, easy step. But, unfortunately, there is an inherent flaw in this.

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Where in the internet is my email?

I’m often reading emails from customers asking the same question: Why can you get my email to the inbox when I keep sending it to Spam. Well...because we’ve paid off the ISPs and they let us get right through (not, we wish). The true answer is complicated, but I’ll try to explain the various moving pieces here.

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Speaking of From names...

I was thinking after my last post, that there’s another common From name used by web apps. It’s becoming common to send certain emails from a person at a company, such as the founder, CEO, leader, etc. This has never been common in larger corporations, but the essence of many web apps is in the personal connection. We do this sometimes with our products. As the person charged with our product development, I’ve sent emails that I’ve signed personally, allowing our customer to reply directly to me, instead of a support email, generating a support ticket.

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Tips: Using a proper From name

Transactional email doesn’t get as much attention from business owners as, say, their weekly newsletter. This isn’t good, and not just because we run Postmark. Transactional mail is your one-to-one communication with your customer, effectively building your relationship, more than any marketing email.

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Postmark Meets SMTP

Ever since we started working on Postmark we decided we would have a cool REST API that uses simple JSON as transport. Being mostly web developers ourselves, we wanted to help people break away from the SMTP tyranny. As most people around, we hated SMTP — it’s an ancient protocol and its age shows... Now we have gone back to the SMTP roots and have provided an SMTP endpoint that you can use to send messages through Postmark. Simple as that — you configure your SMTP credentials and just start sending.

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