For many years, we’ve worked with our own, home-built status page to keep customers posted about any incidents. We learned the hard way that this solution wasn't as reliable as we needed it to be (ouch!) so we decided to quickly move to a new provider (it’s our friends at Sorry) to handle our status page going forward.
If you visit status.postmarkapp.com now, you’ll see that the page has a new look. But most importantly, Sorry makes it easier for our team to share incident updates with you fast and reliably. Plus, Sorry gives you plenty of options to customize how you’d like to receive incident notifications from Postmark. In addition to email notifications, you can choose to receive alerts on Slack or Microsoft Teams.
If you had previously subscribed to email alerts for status updates, you don't have to subscribe again on the new page—we moved that email list over to Sorry.
As we migrated our status page, we had to temporarily take down our Status API. We’re working on a new API solution and will keep you posted on our progress.
Plus, since the Postmark Slack app is using our Status API, incident updates via Postmark’s Slack app currently don’t work either. If you’d like to continue to receive Postmark status updates via Slack, head over to our new status page and sign up to receive Slack notifications over there.
Our TTI stats now have a new home as well. If you're curious how long it takes us to deliver an email to different inbox providers, you can find our stats here: https://tti.postmarkapp.com/
To ensure the continued security of our systems, we wanted to let you know about an upcoming change to our API access. In short, we want to ensure Postmark—and your account—is as secure as possible, and we've found that there is a small portion of our traffic that is using HTTP rather than HTTPS.
Starting on November 30th (10 am EST), we will no longer be supporting HTTP connections to our API. That's three months away, but we want to give any affected customers—yourself included—a good bit of time to prepare for this change.
What you need to do
To avoid any disruptions with your email processing, please update any HTTP connections to our API to the secure version (HTTPS). For most scenarios, this is as simple as finding any place in your application/service where you call an API URL for Postmark starting with HTTP. Like this…
And change it to this:
That's it. However, if you have any further questions or find a configuration where you aren't sure what to change, reach out to our support team and we'll do everything we can to help out and give you any necessary instructions.
We want to make this as easy as possible for all customers, so we'll do the following:
Sept. 1st, 2022 (today): Communicate the plan to make these changes (via email and here, on our updates page)
Sept 12, 2022: Reminder announcement
Sept. 21st, 2022: Reminder announcement
Oct. 4th, 2022: Reminder announcement
Oct. 13th, 2022: First blackout period. We'll reject access to API endpoints using HTTP for a 60 minute period
Oct. 27th, 2022: Second blackout period (8 hour period from 11 am to 7 pm EDT)
Nov. 16th, 2022: Third and final blackout period (1:00 pm EST Nov. 16th to 12:59 pm EST Nov. 17th)
Nov. 28th, 2022: Final reminder announcement
Nov. 30, 2022: Final cutover date (10 am EST)
We understand these kinds of changes can be inconvenient, but it's a step that benefits everyone. And we appreciate your cooperation on this—thanks so much!
When you’re setting up a new Sender Signature—that’s the email address we’ll use as the FROM email when sending your messages—the owner of that email address has to confirm that Postmark is allowed to send email using their address. You can now add a personal note to that confirmation email to provide additional context.
Especially Postmark customers who’re sending on behalf of others will find this helpful. Let’s look at an example:
Sweeet is a (totally fictional) platform that helps bakeries handle pre-orders and promote special offers via newsletters, and they’re using Postmark to send all those emails. When a new bakery, let’s call them Donut Heaven, signs up, they’ll need to confirm that Sweeet can send newsletters using Donut Heaven’s domain. That confirmation email is sent via Postmark—and that’s been causing some confusion in the past. Donut Heaven signed up with Sweeet, so why are they getting an email from Postmark? We get it. It really is a bit confusing.
To provide additional context and to make the Sender Signature confirmation process smoother for you and your customers, we now let you add a personal note to the confirmation email.
If you’re creating a new Sender Signature via the Postmark UI, you’ll see a new text field to add your personal note:
If you’re creating new Sender Signatures via the API, you can use the new "ConfirmationPersonalNote" field to add your personal message.
We hope this will make it easier for those of you who use Postmark to empower your customers to send email.
Let us know what you think! And as always, please reach out if you have any questions.
With our new stream-specific SMTP Tokens, you can specify what Message Stream you’d like to use to send email—without having to add custom headers.
When sending mail with Postmark via SMTP, there used to be only one option for you to specify a Message Stream: You’d authenticate with a Server Token and specify the Message Stream you’d like to use with the `X-PM-Message-Stream` header (that’s the Message Stream header). If you have the ability to set custom headers, this works great. But we’ve heard from some of you that your SMTP clients don’t let you set custom headers, making it impossible to define a Message Stream for sending. That’s not cool, so we set out on a mission to fix that!
Whether you’re new to Postmark and are still exploring or are working on new ways to integrate Postmark with your products, we know that sometimes you just want to try things out.
We’ve heard from many of you that you’d love to see a safe space to test and experiment with Postmark—without the risk of accidentally sending tests to real customers or damaging your sender reputation. Sandbox Mode, our newest addition to Postmark, lets you do just that.
On Wednesday, April 21st at 10pm Eastern Time we will be doing some scheduled database maintenance. During this time some non-sending API endpoints, as well as the Web UI, will be unavailable intermittently for up to 30 minutes. While non-sending API endpoints are unavailable, mail will be accepted and queued for sending once the maintenance is complete.
Please note that we don’t expect mail to be queued for the full 30 minutes, but you might see some intermittent API failures and web UI unavailability during this time. If you have any questions about this planned maintenance, please let us know. You can also keep an eye on our status page for real-time updates while the maintenance is ongoing.
We’ve added the ability to reactivate suppressions made by unsubscribed recipients. This functionality is available in the UI as well as through the Suppressions API
Did one of your recipients hit the unsubscribe link by accident? You can now reactivate subscribers so that they can receive your emails again.
To reactivate an unsubscribed recipient, head over to the Suppressions tab, find the recipient’s email address, and click the “Reactivate” button to remove the email address from your suppression list.
You can also reactivate subscribers via the API, using the "Delete a Suppression" endpoint. Here’s how.
🚨 With great power comes great responsibility. Honor unsubscribes and only reactivate email addresses when asked to do so, or when mistakes happen.
If someone marked your email as spam, they’ll be suppressed from future email sends as well. We take spam complaints seriously, so you won’t be able to reactivate that recipient on your own. If someone marked your messages as spam but would like to start receiving email again, reach out to our support team. We’re here to help.
To ensure the continued security of our systems, we wanted to let you know about some upcoming changes to our TLS (Transport Layer Security) configurations for API access. These changes may affect your application’s ability to continue to send mail through Postmark, so please read through this post in detail. These changes do not affect sending via SMTP.
On April 13, 2021, we are going to (1) disable TLSv1.0 access, (2) disable all RC4 and low-strength ciphers, and (3) add HSTS headers.
Here’s the full timeline of the changes:
We’ll discuss each change below, as well as your next steps to make sure sending isn’t interrupted.
TLSv1.0 has been deprecated, and we are following suit.
Impact: Connections that only support TLSv1.0 would not be able to connect anymore after this change.
RC4 ciphers are considered weak and they are deprecated as well. Along with this, we are getting rid of any low-strength ciphers that are vulnerable to breaks as well.
Impact: Connections that only support these old/weak ciphers would not be able to connect anymore after this change.
HSTS (HTTP Strict Transport Security) headers tell web clients to only ever connect to a URL over HTTPS for a period of time (usually 6 months to 1 year). This prevents something called a “downgrade attack”, where users are tricked into visiting a version of a URL that is not secured or validated with TLS.
Impact: We are adding these headers in accordance with industry standards. There is no API connectivity impact.
If you send with Postmark via our API, please make sure that your sending infrastructure is able to deal with these changes prior to the April 13 cutover date.
We’ve set up a temporary endpoint at
api-ssl-temp.postmarkapp.com that has these changes already applied. You can use this as an endpoint to test/validate against. Please be aware that there is no expectation of uptime on this endpoint, and that it will be shut down on April 20, 2021 with no further notice. It should only be used for temporary testing of non-production traffic.
If any of your tests with the temporary endpoint fail, updating your OpenSSL library should resolve the issue. If you are having trouble getting your API integration to work with this temporary endpoint, please contact our support team and let us know the exact error message encountered when attempting to connect, and a log of the connection attempt. We may be able to provide specific instructions for using newer TLS configurations.
We plan to start posting webhooks from a new IP in a few weeks. If your application restricts access to public IPs, please ensure that the following IP is allowlisted:
We intend to start moving webhook traffic to this new IP on October 1, 2020, so please make sure the IP is allowed by any firewall or routing rules you may be using.
On Saturday, July 11, 2020, Postmark will be performing necessary database maintenance starting at 10:00 am Eastern Time. We expect the maintenance to last about 2 hours. The affected services will be:
Throughout the maintenance window, we will post updates on our Status page to keep you updated on the progress, including when exactly messages will be queued. Please get in touch if you have any questions or feedback.
P.S. We recently announced that we are adding new public API endpoints. Please make sure these IPs are allowed by any firewall or routing rules you may be using.
We recently announced that to help increase the capacity of our API we plan to add new public endpoints in the coming weeks. If your application restricts access to public IPs, please ensure that the following IPs are whitelisted:
We originally intended to start moving API traffic to these new IPs in March, but we now plan to start using these IPs in production on June 22nd. Please make sure these IPs are allowed by any firewall or routing rules you may be using.
Auto-incrementing Bounce IDs will exceed signed 32-bit integers in the next 2-3 months. If you store these IDs in a database, or process them using your own code, please ensure you update your DB/application to use int64 values. As an even better solution, instead of using Bounce IDs for your application needs, consider switching to using our new Suppressions API, which avoids the need for this ID altogether. Please let us know if you have any questions.
To help increase the capacity of our API we plan to add new public endpoints in a few weeks. If your application restricts access to public IPs, please ensure that the following IPs are whitelisted:
We intend to start moving API traffic to these new IPs on March 16, 2020, so please make sure these IPs are allowed by any firewall or routing rules you may be using.
We wanted to give you an update to let you know of an upcoming change in our data retention policy for bounce events. These changes will go into effect on April 1st (yes, really).
As mentioned in our current data retention policy, after 45 days we remove all original message content and metadata from our system. For bounce reports, however, even though we remove the original message content after 45 days, metadata and the content of the actual bounce message have historically been retained for up to 1 year to enable troubleshooting.
In order to simplify our data retention policies, and also make sure that we do not keep data for longer than necessary, we are planning to make a change to this policy. As of today, new bounces will be deleted from our system 45 days after they are received. In short, our updated data retention policy has been simplified so that after 45 days we remove all original message content and metadata from our system, with no exceptions.
With this change, you will no longer see bounces older than 45 days when searching in your Activity feed, but you will always be able to see a searchable, full list of suppressed addresses within the Suppressions tab. Since bounces reactivation has historically been tied to BounceIDs, it has been necessary for customers to query for bounces, get a special BounceID, and then use the `/reactivate` endpoint with that ID. Depending on your workflow, reactivating bounces after 45 days using this process will no longer work. But, we’ve got you covered:
With the recent release of our Suppression UI and API you can easily search for inactive addresses, see the reason the address is inactive (block, hard bounce, etc.), and reactivate the address if possible. We recommend using this new API for all address reactivations, because it only requires one API call, rather than two, and will ensure addresses are reactivated, regardless of the suppression reason.
As always, if you have any questions or concerns about any of these changes, please let us know.
Back in March 2018 we released modular webhooks, allowing you to choose which events you’d like to send to each specified hook URL. Up to now this has only been possible through the UI. We’re happy to announce that we just released a brand new
/webhooks API endpoint, which brings support for the setup and maintenance of modular webhooks, as well as some of the Message Stream functionality we’ve been working on.
The new endpoint lets you list all existing webhook configurations; retrieve a specific configuration; and of course create, update, and delete modular webhook configurations.
Note that at this point we haven’t made any changes to how our
/servers endpoints work with regard to webhooks. Setting/updating webhooks via that endpoint will continue to set a single hook for your default transactional stream. We plan to update this in the future, but we’ll give you plenty of advance notice when that happens.
Updated December 3, 2019 with new key dates.
We wanted to let you know about a few changes we’re making to SMTP sending in the coming weeks to make this endpoint more secure. These changes will only affect sending via SMTP. If you use only the Postmark REST API to send, no further action is required on your part.
The following changes will be made to our supported SMTP TLS configuration:
We understand that this type of change can be disruptive, so we want to provide you with ample time to test and verify that your application will be able to continue sending mail using the updated security settings.
These are the key dates for these changes:
The most significant change, which might affect you, is that we are disabling TLSv1.0 on February 1, 2020. This protocol is old and vulnerable, so we will be rejecting connection requests that use TLSv1.0.
Before the cutover date on February 1, 2020, we recommend that you perform some tests against the following temporary testing endpoint:
future-smtp.postmarkapp.com. This endpoint matches the changes we’ll be making, so if everything works as expected, you’re good to go. Just switch back to using
smtp.postmarkapp.com and no further action will be needed.
If you run into any issues using the temporary endpoint (i.e., your SMTP client is unable to connect), please change your SMTP client configuration to use TLSv1.1 or higher, or upgrade your SMTP client to a version that supports TLSv1.1 or higher. Documentation for SMTP clients will typically provide configuration options, where you can see how to set the connection to use TLSv1.1 or higher. If there is not a version of your SMTP client that supports TLSv1.1, you will need to select a new SMTP client that does support TLSv1.1 or higher in order to continue using Postmark.
If you are unable to get an SMTP client that is compatible with TLSv1.1 or higher working with the new SMTP endpoint, please contact our support team and let us know the following details:
We may be able to provide specific instructions for opting into using newer TLS configurations.
Once again, we are going to disable TLSv1.0 on February 1, 2020. Please perform all testing and make any necessary code changes before this date.
Please let us know if you have any questions about these changes.
We have added the following IPs to our SMTP endpoint service. If you send email using SMTP and explicitly whitelist our SMTP endpoint IPs, these will need to be added:
On Monday, May 20th we made a change to the way we process SMTP headers for emails that are sent with SMTP. Please note that this change does not affect sending via the API.
Historically, when Postmark accepted messages over SMTP, we have constructed the
Bcc headers for messages sent to show only the subset of recipients you specify during sending. In some uncommon cases, this behavior meant that not all recipients would be visible in the message that is delivered to your recipients.
With this update, we will ensure that the recipients that are visible in your messages’
Cc headers are the same as what will be shown to the final recipients of your messages. We will no longer reconstruct them based on our older behavior, which, in some uncommon cases, could have prevented some recipients from being displayed in the final email that we deliver.
Read the blog post for full details.
We will disable support for SSL v3 on March 7th, and going forward our servers will only support encrypted SMTP connections using TLS (1.0 - 1.3). Most customers will not be affected by this change. However, you can double check that your SMTP client is compatible by temporarily sending mail through
future-smtp.postmarkapp.com instead of
future-smtp.postmarkapp.com points to the new servers (and new IPs) and it does not allow SSL v3 connections. If you use connection to test and everything works well, no further action is needed and sending should continue through our current endpoint:
If you are having trouble connecting over
future-smtp.postmarkapp.com you will need to update your SMTP client. Please can let us know if you are not able to resolve or update your SMTP client before the switchover date.
This release includes support for our new metadata feature. You may now include metadata with your outbound messages, and Postmark will include that data in webhook payloads, message details, and message searches. See the full release announcement here.
This release also enables you to specify the BaseURL for each API request, making testing with Guzzle a lot easier.
Finally, you can now enable, or disable SMTP API Error Webhooks for Servers using the Admin Client.
As always, we hope this release helps you get even more value from Postmark, and please feel free to contact us if you have any questions or requests!
Our Swiftmailer Transport for Postmark has been updated with some minor enhancements, and it also now works with SwiftMailer 6.
This release of the official .net client for Postmark includes the addition of the Domains APIs, support for our new custom metadata feature, as well as the “EnableSMTPErrorHook” property to the the Create and Edit Server endpoint methods.
You can now add custom metadata to your emails, and we'll pass that same data back to your system through our webhooks.
You can now add multiple webhook URLs for a server and choose which events you’d like to send to each specified URL.
Postmark can now notify your application of delivery events via webhooks so you can do a variety of things like feed delivery events into an internal system, provide delivery even notifications to your customers, or aggregate delivery even data to see patterns and respond accordingly.