Account & Billing

Managing Your Account

• Can I change the Account Owner?
• How do I set a user's permissions?
• How do I use two factor authentication (2FA)?
• What happens when credits run out?
• What are the Account and Server API Tokens?
• How can I cancel my account?
• How do I transition from the Heroku add-on to a stand alone account?
• Heroku Deprecation FAQ

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Security & Infrastructure

• Is Postmark secure and redundant?
• IPs for Firewalls
• Responsible Disclosure Policy
• Is Postmark HIPAA Compliant?
• EU and Switzerland Safe Harbor Policy
• Privacy Policy

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Billing

• Does Postmark Have Monthly Plans/Pricing?
• Will the free 25,000 signup credits renew every month?
• Do you accept PayPal?
• How do I customize a receipt & add additional email addresses for receipts?
• What happens when credits run out?