Postmark is retiring credits on July 1, 2023

Before we introduced monthly subscription plans in 2017, Postmark customers could purchase email credits as a pay-as-you-go option. We kept credit-based billing in place for existing customers for many years. But maintaining two types of billing has turned into a major headache and time commitment for our team. Reducing this complexity means we’ll have more time to dedicate to the things we love: improving Postmark, building great new features, and providing excellent support whenever you need it. That’s why we’re retiring credit-based plans this summer.

Beginning July 1, 2023, you’ll no longer be able to buy credits for your account. Any credits purchased prior to July 1 will be honored and available for use in your account after July 1—you just can’t purchase additional credits on or after that date. When your credits run out, we’ll ask you to switch to a monthly subscription plan to continue sending with Postmark.

We understand that for long-time customers, this can feel like a big change. That’s why we want to help you make the switch in whatever way we can! One easy thing we can do is give you a discount to ease the transition from credits to subscriptions. Check your email for details or contact our support team to confirm eligibility and get the code.

One last thing: When we introduced subscription prices back in December 2017, the credit-based system was no longer offered to new customers—all signups were required to purchase under the subscription model. So this decision has been a long-time coming.

Action required for accounts on auto-renew

If you've enabled auto-renewal on your credits account, Postmark automatically ups your credit balance once you run low. This will continue to work until June 30th. Since you can no longer purchase credits after July 1, automatic credit renewals won't work either, so you’ll need to log into your account to choose a subscription before your credits run out. If no subscription is selected, and your account runs out of credits after July 1st, sending will be paused. Verify your account’s auto-renew status by navigating to the Billing Details section of your account.

Frequently asked questions

What happens to my existing credits after July 1, 2023?

Credits purchased prior to July 1, 2023 won’t just go away. They will remain available in your account after July 1 for your use. When you’ve used all available credits, we’ll ask you to switch to a monthly subscription plan to continue sending with Postmark.

What will happen to the free credits on my account?

Just like existing purchased credits, any free credits will remain available in your account for your use after July 1, 2023. When you’ve used all of your credits, you’ll need to switch to a monthly subscription plan to continue sending.

What happens when I run out of credits?

When your credits run out on or after July 1, you’ll need to switch to a monthly subscription plan to continue sending with Postmark. We recommend migrating to a subscription plan before your credit balance reaches zero to avoid interruptions in sending.

How do monthly subscription plans work?

Postmark offers several monthly plans starting at 10,000 emails/month—and you can upgrade and downgrade your plan at any time. If you exceed your monthly allotment of emails, you’ll pay an overage rate for every 1,000 emails over your plan limit. Check out this detailed overview of how Postmark’s monthly subscriptions work and access the pricing calculator to help you find the right plan for your email volume.

Will I lose my remaining paid credits if I switch to a monthly subscription?

No. If you decide to switch to a subscription and still have a balance of paid credits on your account, we will “buy back” those credits and put the balance towards your new monthly plan. Here’s a detailed walkthrough of how this works. In many cases, we’ve had customers end up with a few months' worth of account credits before their monthly invoices kick in.

What are the advantages of switching to a subscription?

Switching to a subscription will ensure your account has access to new features and more predictable billing—which means they are typically more friendly to budgets and accounting teams.

Will new features be added to credit-based plans?

We don’t expect to make new features available to legacy plans like the credit-based system, which is why we recommend switching to a subscription plan if you’d like to get access to new features as they become available.

You’ll always have the option to switch to a subscription after credits have been retired on July 1, 2023, and as noted above, we’ll “buy back” any credits balance on your account.

Is there a smaller subscription plan?

The 10,000 emails/month plan is our smallest paid plan. We worked on the subscription plans with the broadest range of customers in mind, and we know that even with our best attempts, we won't cover everyone and all cases.

Does Postmark offer annual subscription plans?

No, we currently offer monthly subscription plans only. We’ve heard from a number of folks that an annual option would be beneficial, and it is something we’re actively considering.

I need help choosing a plan.

No problem! Contact us and we’ll help fit you into the best plan based on your sending volume.

Last updated March 23rd, 2023

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