How do I switch from a Credits based account to a Monthly Plan?

Existing customers who signed up before December 13, 2017 will now see a new Plans & Add-ons when viewing the Account section.

Plans & Addons in Account section

Clicking on the Plans & Add-ons will show you all available Plans:

Available plans

If you have an existing credit balance greater than 0 and have made a purchase we will “buy” back your credits at the rate of your last purchase and put it towards your new monthly plan (Rounding up to the nearest 1,000).

If your account has free credits, those credits won’t be converted to an account balance, but you don’t have to convert your account right away. You can continue using those free credits until they run out and switch after that.

When you choose a new monthly plan and have a balance from a credits buy back you will not get charged for your new monthly plan until the credit balance has been fully used up.

If you have a credit balance of 0, a negative balance, or have never made a purchase, simply choose a new plan and enter your credit card details. You will be moved to the new monthly plan immediately and charged at this time.

Please note that even if you have made a credits purchase in the past you will be required to enter your credit card details to move to a monthly plan.

Last updated June 10th, 2020

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