Rebound - How to Troubleshoot Issues
Public facing docs on Rebound
How to see if Rebound is installed on a page
To see if Rebound is installed on a page, open the browser console (Developer Tools), navigate to the Network tab, and look at the XHR requests:
If the Rebound snippet is correctly installed on the customer’s page, A POST request being sent to https://rebound.postmarkapp.com/check should be present.
Rebound snippet is correctly installed on a page, but it still doesn’t work
If the snippet is present and correctly installed on a page, but it still doesn’t work, it’s possible that the customer is using an incorrect token, for example. To verify this a developer would need to check MySQL against their Postmark account.