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OnTheClock fixes 99% of their email issues by switching to Postmark

  • Customer since July 2016
  • Postmark features
    • Delivery
  • Emails sent or processed 50,000/month

OnTheClock is a modern online employee time clock that makes it easy for employees to clock in and out from authorized locations. Over 7,000 successful companies rely on OnTheClock for employee time tracking, PTO tracking, shift scheduling, and more.

Dean Mathews is the founder at OnTheClock and also makes the coffee there. He's a self-taught software engineer and entrepreneur, and he initially conceived and developed OnTheClock back in 2004. Today he still writes code for the app, but he also spends more time on product development and marketing.

Dean had this to say about how they use Postmark: "With OnTheClock being a SaaS service, we send many transactional emails ... Before Postmark we were experiencing a myriad of non-delivered emails and very unhappy customers. Using Postmark's great documentation and API, we implemented their transactional email system and fixed 99% of our email issues - Thanks Postmark!"

Using Postmark's great documentation and API, we implemented their transactional email system and fixed 99% of our email issues.

Previously, OnTheClock was sending their transactional email through their web host-provided email servers. As OnTheClock added a higher quantity of (and more important) email contact points such as clock in/clock out notifications, they started receiving more and more customer complaints about emails not being received.  For over a year, OnTheClock worked with their hosting company to achieve a higher delivery rate, but were unsuccessful.  This is when Dean started doing some research and realized that he needed a transactional email provider.  After meticulously comparing 5 or 6 providers, OnTheClock decided on Postmark.

On making the decision to use Postmark, Dean said, "We researched all the transactional email vendors and chose Postmark because they came highly recommended their pricing was on point and integration was simple."