Why choose Postmark over SendGrid?

With Postmark, there's no upcharges. You get great support and 45 days of activity history at no charge. (When you're ready for a dedicated IP address, we don't charge for those either.)

Exceptional deliverability for everyone

With SendGrid you'll need to "boost deliverability with a dedicated IP" and pay them more. At Postmark, great deliverability isn't an up-charge. We don't just claim great deliverability. We share live delivery data so you can judge for yourself.

  • Gmail

  • Apple

  • Hotmail

  • AOL

  • Yahoo

Time to Inbox data updated every 5 minutes

With most providers, when deliverability issues arise, they suggest that paying more for a dedicated IP address will fix the problems. We believe that's an abdication of responsibility to ensure your emails reach customers every time. It’s our job to provide you with great deliverability with or without dedicated IP addresses.

Whether you send thousands of emails or millions of emails, you’ll see the same quality of deliverability across our entire service. You'll be hard-pressed to find a provider more willing to stand by the quality of their shared IPs than Postmark. If or when the time comes that a dedicated IP address makes sense, we'll set you up on one, but we won't charge extra for it.

Password reset emails delivered by @postmarkapp arrive in gmail in 1 second (vs 64 seconds for SendGrid)

Josh Crews

Josh Crews

via Twitter

Great support at no extra cost

With SendGrid you'll need to pay extra for a upgraded plan with "prioritized support" for "premier" customers. At Postmark, we give everyone great support. There's no extra charge for premium support.

84
Customer Happiness Rating
  • 😃 Great (87%)
  • 🙂 Okay (10%)
  • 😔 Not Good (3%)

Customer feedback gathered through Help Scout over the past 60 days.

There’s no prioritized support with Postmark. You can use email, live chat (during business hours), call us, or even schedule time. You'll usually hear back in a couple of hours. If you’re having delivery problems, we won't recommend upgrading to a dedicated IP address. We’ll dive in and help you get to the bottom of things.

We also have comprehensive developer documentation and a centralized support center packed full of resources to keep you going when our support team is enjoying some well-earned downtime with their families.


We’re here to help!

Take a moment to meet our customer success team, or give us a call on 1-855-286-7373 to discuss switching to Postmark.

  • Ashley Harpp Ashley
  • Dana Chaby Dana
  • Marek Loder Marek
  • Patrick Graham Patrick

Unrivaled troubleshooting capabilities

When it's time for troubleshooting, nobody logs and retains more helpful details about the event history and content of messages than Postmark.

Search, filter, and view 45 days of detailed message activity from the activity feed.
Search, filter, and view 45 days of detailed message activity from the activity feed.
Detailed message event logs for every email.
Detailed message event logs for every email.
Full Content
Full Content

While SendGrid provides 3 days of message event history and offers 30 days of history as a paid upgrade, Postmark provides a full 45 days of both message events and full content rendering to all accounts at no charge. With Postmark, you'll never again have to wonder exactly what happened to an email when a customer emails support.


Pre-built and fully-tested transactional email templates

Save time getting started with our thoroughly documented, pre-built, and exhaustively tested transactional email templates.

Start from a variety of pre-built templates or build your own.
Start from a variety of pre-built templates or build your own.
Edit and tweak your templates directly in Postmark.
Edit and tweak your templates directly in Postmark.
Preview your templates with easily updatable test data.
Preview your templates with easily updatable test data.

Postmark offers a full set of pre-built and exhaustively tested transactional email templates to help you get started. For each of these templates, we've also written extensive guides about best practices for configuration, usability, engagement, copywriting, and more. 

Whether you need more templates or just want to custom-build your own set of templates, we've built and open-sourced MailMason, a complete toolset to streamline building and updating a set of consistent transactional emails. It makes it easier to build your transactional emails by enabling you to use partials, automatically inline your CSS (or SCSS), test emails in Litmus, automatically generate text equivalents, and much more.


Separate your mail streams with servers

Organize your mail streams by environment, domain, client, or anything really.

Postmark Servers
Postmark Servers

With SendGrid, all of your messages get lumped together in one stream making it difficult to search, filter, and troubleshoot. With Postmark, you can organize and separate those mail streams. This makes searching and filtering your activity stream easier and faster when troubleshooting. It also gives you the ability to manage permissions and API usage on a more granular level.

Customers that already made the switch...

Btw, I like @postmarkapp way more than @sendgrid.

Sam Soffes

Sam Soffes

via Twitter

Postmark is superior to SendGrid in every regard.

Michael Whalen‏

Michael Whalen‏

via Twitter

Had a horrific experience with SendGrid so i would avoid. We use Postmark and are very happy with it :D

Chris Manson

Chris Manson

via Twitter

Trying out @postmarkapp for my next react app blog and wow they have much better dev. experience than @SendGrid. Very clear & step-by-step.

Raja Rao DV‏

Raja Rao DV‏

via Twitter

Ok, clearly I hate SendGrid. PostMark 5x better.

Archit Gupta

Archit Gupta

via Twitter

Before Postmark we were using SendGrid, but we had lots of problems with the IP reputation, and they wouldn't move us to another IP range. So we decided change providers, and we are very happy with Postmark. 

 Ricardo Fontanelli

Ricardo Fontanelli

Unfortunately we didn't have great luck with @SendGrid, using @postmarkapp now & very happy with it.

J.R. Storment

J.R. Storment

via Twitter

...I've been with Postmark for a few months. Their system is definitely better than SendGrid and SparkPost...two services I tried before moving on to Postmark.

Usman Khurshid

We use Postmark and are very happy with it. Switched from SendGrid due to security problems, dodgy UI, and not storing email content.

Jonny Paylor

Jonny Paylor

via Twitter

Postmark vs. SendGrid

Postmark provides everything you’ll need for sending application emails, processing inbound email, and tracking user engagement.

Postmark doesn't allow sending of bulk marketing emails. On one hand, this is how we maintain the best deliverability in the industry. On the other hand, if you absolutely must send your marketing and transactional emails through the same provider, Postmark doesn't offer more of the marketing-oriented features of SendGrid.

Postmark SendGrid
Transactional Emails
Bulk/Marketing allowed
(Postmark focuses on transactional email only)
SMTP
REST API
Official libraries
Community libraries
Spam score checking
Spam complaint handling
Bounce handling
Shared IPs
Dedicated IPs
(Auto-managed based on individual sending volume)
Separate servers
Pre-made email templates
Template engine
Merge tags for personalization
Inbox preview
(Available when you send with Postmark Templates)
Scheduled delivery
A/B testing
Email address validation
Seen something inaccurate? Let us know.

While Postmark and SendGrid both offer inbound processing and parsing, we highly recommend taking some time to dig into the API documentation and implementation for each.

Postmark SendGrid
Inbound email processing
RegEx matching on all email headers ("routes")
Chain multiple filters
UTF-8 encoding
Raw MIME
Strip signature and quote blocks
Spam filtering
Seen something inaccurate? Let us know.
Postmark SendGrid
Delivery rates
Bounce rates
Open rates
Click tracking
Unsubscribe tracking
Spam rates
Full message storage
(45 days)
(7 days)
Automatic tagging
Custom tagging
Custom header metadata tag
Custom tracking domain
Geolocation data
Email client and device tracking
Real-time notifications
Seen something inaccurate? Let us know.
Postmark SendGrid
Time to Inbox
System availability API
Service availability API
Seen something inaccurate? Let us know.
Postmark SendGrid
SPF
DKIM
DMARC
2FA
Opportunistic TLS
Enforced TLS
Seen something inaccurate? Let us know.

On the surface, SendGrid's support looks better, but based on what we've heard from customers, it's not much use if support is available 24x7 if they do a poor job helping when you really need it.

Postmark SendGrid
Dedicated support team
24/7 support
Email support
Phone support
Live chat
Seen something inaccurate? Let us know.
Clipboard with a checklist.

What would it take to switch to Postmark?

We’ve put together a comprehensive guide that covers everything you need to know about switching from SendGrid to Postmark.

How much does Postmark cost?

10,000 emails
/month
125,000 emails
/month
700,000 emails
/month
Annual Savings $839 /year $14 /year -
Postmark Includes great deliverability and support as standard $10 /mo. $100 /mo. $400 /mo.
SendGrid Pro Plan w/ Dedicated IP $79.95 /mo. $101.20 /mo. $399.95 /mo.

Contact Sales

Do you offer a free trial?

All new accounts start off on our free developer plan with 100 emails per month. Use it for however long you need, it doesn’t expire.

Do you offer dedicated IPs?

Dedicated IPs are available at no charge to high-volume senders. Read why we think they’re a bad idea for other senders.

What happens if I go over my plan’s monthly email limit?

Extra emails on our paid plans are calculated at the end of your billing cycle and included with your plan cost for the upcoming month.

What payment types do you accept?

We accept payments via Visa, MasterCard, American Express, Diners, and JCB. We do not accept PayPal or Purchase Orders.

Why is Postmark for transactional email only?

By focusing on transactional email only, ISPs can build a reputation on consistent, high engagement messages. This allows us to have extremely fast delivery to the inbox without tarnishing our reputation from large promotional email campaigns that sit in the queue.

Do you offer high-volume plans?

Yes! Give Marek a call at 1-855-286-7373 or drop him an email to talk more about our pricing.

Join the thousands of companies that already trust Postmark

Let’s put an end to deliverability issues

Fast and reliable delivery. Easy-to-use API. Fantastic support.

Try Postmark Today No Credit Card Required
Any questions? Call Marek at 1-855-286-7373