With SendGrid you'll need to "boost deliverability with a dedicated IP" and pay them more. At Postmark, great deliverability isn't an up-charge. We don't just claim great deliverability. We share live delivery data so you can judge for yourself.
With most providers, when deliverability issues arise, they suggest that paying more for a dedicated IP address will fix the problems. We believe that's an abdication of responsibility to ensure your emails reach customers every time. It’s our job to provide you with great deliverability with or without dedicated IP addresses.
Whether you send thousands of emails or millions of emails, you’ll see the same quality of deliverability across our entire service. You'll be hard-pressed to find a provider more willing to stand by the quality of their shared IPs than Postmark. If or when the time comes that a dedicated IP address makes sense, we'll set you up on one, but we won't charge extra for it.
With SendGrid you'll need to pay extra for a upgraded plan with "prioritized support" for "premier" customers. At Postmark, we give everyone great support. There's no extra charge for premium support.
Customer feedback gathered through Help Scout over the past 60 days.
There’s no prioritized support with Postmark. You can use email, live chat (during business hours), call us, or even schedule time. You'll usually hear back in a couple of hours. If you’re having delivery problems, we won't recommend upgrading to a dedicated IP address. We’ll dive in and help you get to the bottom of things.
We also have comprehensive developer documentation and a centralized support center packed full of resources to keep you going when our support team is enjoying some well-earned downtime with their families.
When it's time for troubleshooting, nobody logs and retains more helpful details about the event history and content of messages than Postmark.
While SendGrid provides 7 days of message event history, Postmark provides a full 45 days of both message events and full content rendering to all accounts. If you need to maintain more than SendGrid's 7 days of history, they recommend using their webhook and doing it yourself, and even then, you'll only have events. You won't have any details about the message content. With Postmark, you'll never again have to wonder exactly what happened to an email when a customer emails support.
Save time getting started with our thoroughly documented, pre-built, and exhaustively tested transactional email templates.
Postmark offers a full set of pre-built and exhaustively tested transactional email templates to help you get started. For each of these templates, we've also written extensive guides about best practices for configuration, usability, engagement, copywriting, and more.
Whether you need more templates or just want to custom-build your own set of templates, we've built and open-sourced MailMason, a complete toolset to streamline building and updating a set of consistent transactional emails. It makes it easier build your transactional emails by enabling you to use partials, automatically inline your CSS (or SCSS), test emails in Litmus, automatically generate text equivalents, and much more.
Organize your mail streams by environment, domain, client, or anything really.
With SendGrid, all of your messages get lumped together in one stream making it difficult to search, filter, and troubleshoot. With Postmark, you can organize and separate those mail streams. This makes searching and filtering your activity stream easier and faster when troubleshooting. It also gives you the ability to manage permissions and API usage on a more granular level.
Unlike SendGrid, we comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks with respect to the transfer of personal data from the EEA or Switzerland to our servers which are located In the US.
When you use our services you entrust us with your valuable information. We have made it a priority to protect your data and to provide you with choices about controlling it. We understand that there are particular concerns from companies in the EU about how we use and protect your data, so we put together a dedicated page as a guide to answer some of the most common questions you may have.
We have several programs and plans in place to comply with EU-specific regulations. This includes current compliance with Privacy Shield, and we’re taking all of the necessary steps to become GDPR compliant.
Postmark provides everything you’ll need for sending application emails, processing inbound email, and tracking user engagement.
Postmark doesn't allow sending of bulk marketing emails. On one hand, this is how we maintain the best deliverability in the industry. On the other hand, if you absolutely must send your marketing and transactional emails through the same provider, Postmark doesn't offer more of the marketing-oriented features of SendGrid.
(Postmark focuses on transactional email only)
|Spam score checking||✔||✘|
|Spam complaint handling||✔||✔|
(Auto-managed based on individual sending volume)
|Pre-made email templates||✔||✔|
|Merge tags for personalization||✘||✔|
(Available when you send with Postmark Templates)
|Email address validation||✘||✘|
While Postmark and SendGrid both offer inbound processing and parsing, we highly recommend taking some time to dig into the API documentation and implementation for each.
|Inbound email processing||✔||✔|
|RegEx matching on all email headers ("routes")||✘||✘|
|Chain multiple filters||✘||✘|
|Strip signature and quote blocks||✔||✘|
|Full message storage||
|Custom header metadata tag||✘||✘|
|Custom tracking domain||✘||✔|
|Email client and device tracking||✔||✔|
|Average inbox rate||✔||✘|
|Inbox rate per service||✔||✘|
|Time to Inbox||✔||✘|
|System availability API||✔||✔|
|Service availability API||✔||✔|
On the surface, SendGrid's support looks better, but based on what we've heard from customers, it's not much use if support is available 24x7 if they do a poor job helping when you really need it.
|Dedicated support team||✔||✔|
|Annual Savings||$839 /year||$14 /year||-|
|Postmark Includes great deliverability and support as standard||$10 /mo.||$100 /mo.||$400 /mo.|
|SendGrid Pro Plan w/ Dedicated IP||$79.95 /mo.||$101.20 /mo.||$399.95 /mo.|
All new accounts start off on our free developer plan with 100 emails per month. Use it for however long you need, it doesn’t expire.
Dedicated IPs are available at no charge to high-volume senders. Read why we think they’re a bad idea for other senders.
Extra emails on our paid plans are calculated at the end of your billing cycle and included with your plan cost for the upcoming month.
We accept payments via Visa, MasterCard, American Express, Diners, and JCB. We do not accept PayPal or Purchase Orders.
By focusing on transactional email only, ISPs can build a reputation on consistent, high engagement messages. This allows us to have extremely fast delivery to the inbox without tarnishing our reputation from large promotional email campaigns that sit in the queue.