Welcome to Postmark — Getting Started for New Customers

When a new customer reaches out, it’s a great opportunity to make their first experience with Postmark smooth, welcoming, and easy.

This guide covers what to expect from Postmark support, key resources for getting started, and how to make the most of your first setup steps.

💌 Welcome to Postmark

We’re thrilled to have you here! Postmark helps you send fast, reliable, and trusted emails — whether that’s password resets, receipts, account alerts, or newsletters.

Our goal is to make email delivery easy and transparent, so you can focus on building your product, not troubleshooting email.

💬 How Support Works

At this time, Postmark offers email-based support.
We don’t currently provide phone or Zoom support, though it’s something we’re exploring for the future.

Our email support is handled directly by knowledgeable Postmark specialists (not chatbots or outsourced teams). We typically reply within a few business hours and make sure every answer is clear and actionable.

If you’re getting started with an integration or tool like Prospect 2 or Tessitura, you can share your setup details in your initial message. This helps us provide tailored guidance right away.

🧭 Getting Started Resources

Here are the top resources we recommend for new customers:

🎥 Intro Webinars

How Postmark Can Help You Send More Effective Emails — A quick overview of what makes Postmark unique and how to set it up for success.
How to Get the Most Out of Postmark — A deeper dive into best practices, deliverability tips, and advanced features.

📘 Step-by-Step Setup

Getting Started with Postmark — Learn how to:
- Create your first Server
- Verify a Sender Signature or Domain
- Understand Message Streams (Transactional vs Broadcast)
- Send your first test email

⚙️ Developer and API Docs

Postmark Developer Docs — Explore our REST API, SMTP setup, and official libraries.
Message Streams Overview — Understand how separating transactional and broadcast emails improves deliverability.
Email Templates — Create reusable, dynamic email templates with variables.

💡 Tips for a Smooth Start

Start with your transactional emails. These are usually the most critical messages (like password resets and sign-ups) and a great way to test deliverability.
Use the API if possible. It’s faster, more flexible, and ideal for modern applications.
Keep transactional and marketing traffic separate. Postmark’s Message Streams make this easy — it protects your reputation and improves inbox placement.
Reach out early. The more context you share about your setup, tech stack, or goals, the more specific guidance our team can offer.

📫 Need a Hand?

If you have any questions, you can reach our team directly via Postmark Support .

Just include any relevant details about your setup or what you’re building — for example, which platform you’re integrating with or what you’d like Postmark to handle — and we’ll respond quickly to get you on track.

We’re glad you’re here, and we look forward to helping you send with confidence.