For compliance reasons we monitor activity on all accounts as an anti-spam and anti-abuse measure. This helps us to ensure that Postmark’s sending reputation is not negatively affected by anyone sending poor or unsupported content.
By default Postmark collects and retains content and metadata for all emails for 45 days to give customers the ability to access their full message history during that time. After 45 days, original email content and metadata are removed permanently. For bounces the original email content is also removed after 45 days, but metadata and the content of the actual bounce message are retained for up to 1 year to enable troubleshooting. However, we do understand that for some privacy reasons that you may want to hide or delete activity immediately after a messages is sent.
For these cases we have a special feature available to disable the storing of message content in activity on a per server basis. This means that once you send a message the message body will not be shown or stored in Postmark anywhere. There will be no way to see it, retrieve it or view it at any time. You will still be able to see that the messages was sent with the following data points: Subject line, Recipient, Attachment file names (if present), and Delivery confirmation or Bounce details.
Because of this we will have no way to monitor content for our own checks and balances and have limited this feature available to customers who meet the following criteria:
- Account must be Approved and in good standing for at least 6 months
- Account must be on a paid monthly plan for 6 consecutive months (or have purchase credits)
- Account must have a lifetime sending volume of over 10,000 messages
If you need to disable content storage on any of your Servers, and meet the above criteria, just email support and we can enable this setting for you.