If you ever wondered if there’s a way to adjust how long Postmark stores messages and activity insights, you’re not alone. Providing a way to customize your retention settings was one of our most popular customer requests—and it's now available!
We’ll continue to store messages and activity logs for 45 days by default. With our Custom Activity Retention Add-on, you can now pick a retention time that works best for you.
With this new add-on, you have full control over how long we keep message content and activity data in your Postmark account. You can:
- Increase your data retention to up to a year. Maybe you’re delivering digital goods via email and need to keep proof that you actually sent those emails. Or your support team would love deeper visibility into past email activity. Whatever your use case, setting longer retention time will help with troubleshooting, record-keeping, and compliance.
- Decrease your data retention and make sure Postmark will purge all customer data after 7 or 28 days. This is a great option for all senders who frequently deal with DSR requests under GDPR.
Questions? Ready to get started? #
- Review our support documentation to get all the details!
- Existing Postmark customers on a monthly subscription can visit the Plans & Add-ons page in your Postmark account. From there, you can select the retention period in the Custom Activity Retention section.
- If you're new to Postmark or you’re on a high-volume custom plan, please reach out to us and we’ll help you get set up.
- If you're on a credits-based plan, you'll need to switch to a subscription to get access to the add-on.