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How do refunds and cancellations work?

Stripe sends Rewardful a webhook notification when an invoice is fully or partially refunded. When we receive these notifications, we check to see if the refund is related to an invoice that has a commission.

If so, we recalculate the commission based on the refunded amount and update the invoice metadata in Stripe to reflect the full or partial refund and the new commission amount.

Last updated August 28th, 2024

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