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Servers FAQ

How do I pin a server to the top of the servers list?

Click the pin icon next to the name of the server you want to pin to have it pinned to the top of your servers list. Multiple servers can be pinned so that your most commonly used servers are easily accessible.

Why is my server greyed out?

If a server has not yet been used, or has not been used in the last 30 days, it will appear transparent. Once outbound or inbound activity occurs for the server again, it will no longer be transparent.

How are the servers ordered?

Servers are ordered alphabetically by default. Use pins to push your commonly accessed servers to the top of the list.

How do I create a server?

Click the Create server button to generate a new server.

How many servers can I have?

You can create as many servers as you need, there is no limit.

Why are my bounce or spam complaint percentages orange?

Postmark requires that you keep your bounce rate below 10% and spam complaint rate below 0.1%. If the server's bounce or spam complaint rate nears the limit, it will appear orange. You will want to take a look at the server's outbound activity to see why the rates are elevated and take steps to reduce the amount of bounces and spam complaints being generated.

Why are my bounce or spam complaint percentages red?

Postmark requires that you keep your bounce rate below 10% and spam complaint rate below 0.1%. If the server's bounce or spam complaint rate exceeds the limit, it will appear red. You will want to take a look at the server's outbound activity to see why the rates are elevated and take steps to reduce the amount of bounces and spam complaints being generated to avoid having your account's sending suspended.

Last updated August 16th, 2018

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