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x relies on Postmark to send more than a million emails a month

  • Customer since 2018
  • Postmark features
    • Delivery
    • Open Tracking
    • Bounce Handling is an online scheduling tool that has been operating since 2008 with customers all over the world. It sends more than a million emails a month, including internal transactional emails as well as emails to its customers and their clients confirming, reminding, and following up on their bookings.

Troubleshooting with confidence

"The Customer Success team relies on Postmark for information about email delivery. A customer might not be receiving emails for some reason so we check the activity log for details about the process as well as any issues that mean the email wasn't delivered."

Postmark has made it easier to help our customers because of its accessible and detailed activity log which means we get better information faster.

"Before moving to Postmark, we used a competitor that was extremely limited in its activity logs. We could only search the last two weeks and there was no easy way to identify specific emails in a group that had gone to an email address. So while we could be reasonably confident that the information was generally correct, we weren't able to point to specific, individual emails and how they performed.

This and other limitations meant we dreaded using their logs and preferred other troubleshooting options. When the team saw the Postmark activity log we sent up a collective cheer! It is clear, easy to read, and includes exactly the level of detail we need to troubleshoot issues with confidence."

Making the switch

"We had been looking for a long time for an alternative to the provider we were using due to their limitations and cost. After switching to Postmark, I asked our development team their thoughts about the implementation."

Switching to Postmark was a smooth transition all around.

"They said that it was a very positive experience. There were no problems, and their contact person was very responsive."

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